Posted 2024-02-06 16:38 UTC+0000
I'm at the kickoff keynote at Manifest - it's amazing to be in a room with so many supply chain geeks. We're having great conversations about new technologies and digital transformation, and the customer journey is front and center.
Yesterday Peter Bolstorff said something I'm still thinking about - with digitization we traded functional silos for technical silos. We still have work to do on breaking down those walls. Everything comes back to the customer journey. Whether the user is an employee or external customer, we need to improve their experience.
It's going to be a great couple days of networking and learning. If you're at Manifest I'd love to meet up, just look me up in the app.
-Hillary
Posted 2024-02-06 16:38 UTC+0000 link